Jester Watch is one of four businesses in the Jester Group, a trading name of Christopher Lloyd Owen, the “Seller”, of Warren Stables, West Acre, King’s Lynn PE32 1UG, Norfolk UK – a sole Trader.
is anybody going through and making a purchase from www.jesterwatch.com, and the Buyer should have every opportunity to understand fully their contract before payment. This contract is governed by English law, and Online and Distance Selling Regulations. An invoice is attached with the email acknowledging the order, and this constitutes the contract for both Buyer and Seller.
Pricing and delivery arrangements
The Seller is NOT registered for VAT. All prices are clearly shown. Despatch is by Royal Mail large letter or parcel; charges depend on weight and delivery location and are shown at the basket stage and before the payment stage. We aim to make despatches within 48 hours of an order, and in some rare cases within five working days. Deliveries and Returns details are also shown here.
All charges for telephoning us are borne by the Buyer.
Credit and debit card processing is operated through Stripe, the leading online payment processing company. All card details are protected by strong 128-bit encryption before submitting. The Seller only has access to transaction details, and not card details. “Jester” should appear on customer statements.
Our website is also secured by and SSL (Secure Sockets Layer) certificate from Let’s Encrypt Authority X3. The SSL certificate encrypts all traffic that goes through your website and ensures that sensitive information like login credentials and credit card details remains protected.
You have 14 working days starting from the day after the goods have been received to cancel your order without reason (Consumer Protection (Distance Selling) Regulations 2000). You will be responsible for the cost of return, and safe return, of any product purchased, after which a refund of the purchase price will be made in full (to the card you have used) within 30 days of cancellation, unless the goods have been mis-used, opened, or are in a condition that warrants the product non-saleable. In this case a 10% processing fee may be applicable for opened goods. If you do not return the goods, your cancellation rights are voided. Cancellations must be made by email to firstname.lastname@example.org
The Seller will arrange for the return of the product, and exchange if applicable. The Buyer and Seller must communicate to establish the easiest method of return.
In the event that a purchase is made and there is no stock, the Buyer will contact the Seller within 72 hours and offer a delayed despatch or a cancellation of contract and full refund.
Guarantee / Complaints
Our products are fully guaranteed against defects under our Warranty on a repair, replacement or refund basis for 1 year from the date of purchase. All complaints will be responded to within five working days.
The website, emails, communications, instructions, and videos are in English only.